AI Business Chat Frequently Asked Questions

AI-Chat InboxPro answers questions from website visitors using a company’s business profile and knowledge base. The AI Chat Bot moves conversations forward by capturing a lead’s contact information.  Captured leads show up with conversations and notifications in the dashboard’s inbox and CRM, making it easier to contact customers via emails and text messages. Platforms like Google Business and Facebook Messenger can be connected so potential customers can chat and you can respond to all messages from one place! You can easily see where a message came from and who sent it. The chat history is clear and easy to understand for both you and the customer even when multiple co-workers are in one conversation.

With AI web chat, a contact is created from customer conversations in the CRM. By slowly adding in more contact information like an email, Inbox Pro can be the main way you communicate with customers!

• Automate lead capture with AI-assisted web chat
• Make a great first impression by responding immediately to new website visitors
• Provide custom knowledge about your business to expand the widget’s conversational capacity.
• Ensure contact details are collected and logged in a CRM
• Generate follow-up ready leads for your business
• Capture and convert more leads in real-time
• Respond, capture, and convert new business quickly with all inbound leads centralized in one place. Respond to messages coming in through your website, SMS, Facebook, and Google Search and Maps right from Inbox in Business App.Add an answer to this item.

AI-assisted web chat keeps communications open 24/7/365. Website visitors are greeted  immediately and their contact information is captured for follow up. SMS text messaging expands new customer engagement making it easier to start conversations and manage pipeline leads. The AI Chatbot solution establishes a lead management process that makes Investing in SEO and digital ad campaigns more attractive because of the widget’s ability to capture more leads from prospects who visit your web site. The AI-powered web chat lead capture guarantees prompt responses and collects contact information to help acquire new customers. SMS messages, Google Search and Maps inquiries arrive right in your Inbox, ready for follow up. Add an answer to this item.

AI Chat Can Help Customers Anytime

AI Chat with a unified inbox engages with customers via SMS, Email and on platforms like Google Business and Facebook Messenger. Save time and resources. Let AI web chat engage with website visitors to answer questions, provide information and schedule follow ups. 

AI Chat Automatically Capture Leads

The AI website chat bot intelligently answers questions using business profiles, website data and a knowledge base that is built for your business. This solution moves the conversation forward by capturing a lead’s contact information automatically, helping you generate leads and convert more prospects into new customers.

AI Chat Stores and Manages Contact

Contact records and AI chat conversations are automatically created in a CRM for you.This makes it easy to contact customers and schedule follow-ups. The AI-powered conversations from captured leads will show up in your AI Chat Inbox Pro dashboard with message notifications. Here, It’s easy to reply and send text messages to customers on their phone. Add an answer to this item.

When you’re hard at work, it can be difficult to reply to leads instantly when they reach out, leaving your business vulnerable to losing leads to competitors that respond faster. AI-assisted web chat will reply for you, with simple conversational behavior designed to get a name and mobile phone number, capturing the lead for your team to follow up with later. Additional context can be provided to enable the web chat to answer basic questions around operating hours and products/services provided. AI-assisted web chat widget can be installed on a website, to engage with and capture lead contact info from visitors to the site.

Web chat can be installed on any website where custom code can be added as an element of the site. A WordPress plugin is also provided, to make it easy to install on a WordPress website. Many other website platforms including Website Pro, Shopify, and Wix are supported.

The AI chatbot thanks users for their questions, records them for a business person to follow up, and tries to get a name and phone number, so the business can reply and get new customers. The contact will be added to the CRM in Business App, and the conversation will be shown in Inbox, ready for follow up. The AI-powered web chat is intelligent enough to answer basic questions about your business, such as location, operating hours and offerings based on your business profile. Additional documentation, prompts and instructions may be uploaded to expand its knowledge base. For example, FAQs, pricing details, more context on products and services can be added. In addition, the AI chatbot can learn how to converse with website visitors, to automatically answer more detailed questions and schedule appointments.

The web chat is 100% AI-managed lead capture. Small businesses are busy, and can’t always reply instantly – that’s why the AI assistant will get a website visitor’s name and number, answer basic questions around operating hours and products/services provided, and then notify the business they have a new lead – the business can reply as soon as possible, and move the conversation off the website.